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Rescooped by michel verstrepen from iGeneration - 21st Century Education (Pedagogy & Digital Innovation)
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The Best Online Learning Games To Play During Distance Learning – via Larry Ferlazzo

The Best Online Learning Games To Play During Distance Learning – via Larry Ferlazzo | blended learning | Scoop.it
From larryferlazzo.edublogs.org - October 28, 2020 4:42 PM
by Larry Ferlazzo

Via Tom D'Amico (@TDOttawa)
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Ronald.O's curator insight, November 25, 2020 2:51 AM
Online learning games to play, practice, and improve our knowledge in terms of education. This post includes a list of the online games that can use for language learner students during this virtuality time through interactive exercises develop in some creative tools such as Quizziz, Kahoot, LingoBingo, Fluent key, Wordwall, Bamboozle among others.
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Scooped by michel verstrepen
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27 manières de favoriser la motivation intrinsèque en classe

27 manières de favoriser la motivation intrinsèque en classe | blended learning | Scoop.it
From www.teachthought.com - July 24, 2014 4:45 PM
27 Ways To Promote Intrinsic Motivation In The Classroom
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Rescooped by michel verstrepen from Expertiential Design
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What will your Customer Experience look like in 2016?

What will your Customer Experience look like in 2016? | blended learning | Scoop.it
From customerthink.com - December 23, 2015 7:47 PM

Via Eric_Determined / Eric Silverstein, Michael Allenberg
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Eric_Determined / Eric Silverstein's curator insight, December 22, 2015 2:27 AM

"The focus of customer experience design will transition from customer delight to simplicity" - Do you agree?


Amrita shares 5 key insight:


1. Customer Strategy Is The Business Strategy


2. Effort And Responsiveness Emerge As Key Customer Metrics


3. Shift To Proactive And Pre-emptive Engagement


4. Contact Centre Is The Customer Retention Centre


5. Virtual And Augmented Realty Come Of Age


While companies have traditionally focused on NPS scores, I absolutely agree with Amrita that CES and CSAT are key additional drivers to long term success.


By removing pain points, making it easier for your customers to find you, engage, and purchase, delivering satisfaction across all channels/touchpoints, you earn their loyalty and make it easier to gain their advocacy.


What other customer experience trends are you anticipating for next year?
Colin Taylor TRG's curator insight, December 22, 2015 7:25 AM

A good list of trends to watch for in 2016 #custserv #custexp #cctr
Andre Piazza's curator insight, December 26, 2015 3:21 PM

#CX advances into 2016
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